1. Introduction
We respect your privacy. This Privacy Policy explains what personal data CreateQR collects when you use our QR code generator, why we use it, how long we keep it, and how you can exercise your rights.
2. Data We Collect
- Name, email, and account details (if you register)
- Payment transaction references for premium features (not full card data)
- QR code generation history and saved projects (if logged in)
- IP address, device details, and access logs
- Support requests and correspondence
3. Why We Process Your Data & Legal Bases
- To provide QR code generation, customization, and related features (performance of contract)
- To process payments for premium services and prevent fraud (legal obligation / legitimate interests)
- To respond to support requests and manage refunds (performance of contract / legitimate interests)
- To send marketing communications if you opt in (consent)
4. Sharing and Transfers
We share data with payment providers, hosting/cloud platforms, analytics, and support tools where necessary. Some processors may operate outside the UK/EEA; where transfers occur we apply safeguards such as UK adequacy decisions and Standard Contractual Clauses (SCCs).
5. Cookies
We use cookies and similar technologies to keep the site functional (e.g. login sessions, preferences) and to measure performance. For details and consent management, see our Cookie Policy.
6. Retention
We keep account, billing, and transaction records for a minimum of 24 months and up to 6 years for disputes or compliance. Saved QR codes and design history are retained as long as your account is active, unless you delete them.
7. Your Rights
You have rights under data protection law, including access, correction, deletion, restriction, portability, objection, and withdrawal of consent. To exercise these rights, contact us at info@createqr-code.co.uk. We may request ID for verification.
8. Security
We use reasonable technical and organisational measures to protect personal data, including encryption in transit, secure storage, access controls, logging, and regular backups.
9. Changes
We may update this Policy when we add new features or legal requirements change. Significant updates will be notified by email or a prominent notice on our website.
10. Contact & Complaints
- Data protection enquiries: info@createqr-code.co.uk
- Support: info@createqr-code.co.uk
- If you are unsatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
Effective Date
This Privacy Policy takes effect upon publication and supersedes all earlier versions.
Valid from
18 September 2025